This is the first time i'm seriously thinking of quitting my job. I do like what i'm doing, if i could i would go into the same industry. But the people here are terrible. The management is screwed up. There is no teamwork or whatsoever. People are just concerned about themselves, how to make themselves look good and how to point fingers at others. This is a fine dining place, i would expect the staff to have some class, but no, they frequently curse and swear and shout and CRY in front of guests. That's just plain stupid, i would have known not to do that even if i were 12. It's like some freaking coffee shop. I feel like i'm just plain wasting my time here with no proper guidance. I am not blatantly putting the blame on the floor staff because that's the way there are; these are the delinquents you see on the street who do nothing but smoke and drink all day and frequents the jail cos of fighting. They can go work in MOS as far as i'm concerned. But for the management to take in such people to serve rich stuck-ups and expats........

.....and they wonder why guests often complain about bad service.

The most irksome part has to be the fact that no one actually takes the effort to train me. I dunno if some people see me as a threat or what. Imagine that the first day you start work, the gm was very nice, he lets you read their 'manuals' and bring you around. Then as mentioned before, nobody will explain company rules to you. No one actually tells you how they operate except only briefly. Then they ask you to do guest relations. How? Watch and find out. The next day, you go serve at the bar. Oh no, how i know how to take orders? Just write something and ask the ah lian with fairy tattoos if it's correct. She might diao you and wonder how the hell you don't know as she's been doing this since 14, but you just get used to it. Then serve at dining area, repeat learning process. Random people will dulan you cos they feel they have been overworked. You only can shrug cos you're still learning how to take orders properly. Basically, you have to learn how to do everyone's job (even the cashier's), but you can only learn by watching and asking questions WHILE they are furiously running around working WHILE others will wonder what the hell are you doing just watching (ahem when really, you can be pardoned since you are used to being SERVED and not SERVING). Then maybe the boss likes you a little and asked you to plan rosters, and the usual people who do them gets insecure and complain/treat you like a threat. You try to ask questions and they go "you're in charge of blahblah what why you ask me". These can refer to the people of higher positions than you.

The manager whom you report to only talks to you in the transport, or about the politics here (i actually would not like to know more).

Tell me if i'm just going through a rough patch or is my workplace absolutely horrible. It's so crazy. I know i applied to be cabin crew and sometimes i wished i had taken JAL but then again, politics would still be there. Arghh i just wanna stay at home and sleep.
LingS | 3:43 AM